Refund Policy

1. Our Commitment to You

At OneSafe Pass, we stand behind the quality of our service. We want you to be completely satisfied with your purchase. That's why we offer a straightforward, no-questions-asked 30-day money-back guarantee.

If for any reason you're not happy with OneSafe Pass, you can request a full refund within 30 days of your purchase date.

2. 30-Day Money-Back Guarantee

2.1 Eligibility

You are eligible for a full refund if:

• You request a refund within 30 days of your original purchase date
• You purchased a paid subscription or service from OneSafe Pass
• You contact us through the proper channels (email or contact form)
• You provide your purchase information (email, transaction ID, or order number)

2.2 What's Covered

Our money-back guarantee covers:

• All paid subscription plans
• Premium features and upgrades
• One-time purchases related to OneSafe Pass services
• Annual and monthly subscriptions

3. How to Request a Refund

Requesting a refund is simple and straightforward. Follow these steps:

3.1 Required Information

To process your refund quickly, please provide:

• Email address used for the purchase
• Date of purchase (approximate date is fine)
• Transaction ID or order number (if available)
• Payment method used (credit card, PayPal, etc.)

4. Refund Processing Time

4.1 Processing Timeline

Once your refund request is approved:

• Approval: Within 24-48 hours of your request
• Processing: 1-2 business days
• Credit to source account: Within 10 business days
• Total time: Typically 5-10 business days from request to receipt

4.2 Payment Method Considerations

The exact timing may vary depending on your payment method:

• Credit/Debit Cards: 5-10 business days (depends on your bank)
• PayPal: 3-5 business days
• Bank Transfer: 7-10 business days
• Other Methods: Up to 10 business days

5. After 30 Days

5.1 No Refunds After 30 Days

Unfortunately, we cannot offer refunds for purchases made more than 30 days ago. Our 30-day money-back guarantee is designed to give you adequate time to evaluate our service.

5.2 Why 30 Days?

We believe 30 days provides:

• Sufficient time to fully test all features
• Opportunity to import and organize your passwords
• Experience with our security and sync capabilities
• Time to evaluate if OneSafe Pass meets your needs

5.3 Exceptions

In rare cases, we may consider refund requests beyond 30 days for:

• Technical issues that prevented service usage
• Billing errors or duplicate charges
• Service unavailability or major outages
• Other extenuating circumstances

Please contact us at support@onesafepass.com to discuss your situation.

6. Subscription Cancellations

6.1 How Cancellation Works

If you cancel your subscription:

• Within 30 days: Eligible for full refund
• After 30 days: No refund, but service continues until end of billing period
• Access: You retain access to premium features until subscription expires
• Data: Your encrypted data remains in your Google Drive

6.2 Canceling vs. Requesting a Refund

• Cancel only: No future charges, access until period ends, no refund
• Refund request: Subscription canceled + refund of current period (if within 30 days)

6.3 How to Cancel

You can cancel your subscription at any time:

1. Log into your OneSafe Pass account
2. Go to Account Settings → Subscription
3. Click "Cancel Subscription"
4. Confirm your cancellation

Or contact us at support@onesafepass.com for assistance.

7. Special Circumstances

7.1 Billing Errors

If you believe you were charged incorrectly:

• Duplicate charges will be refunded immediately (no 30-day limit)
• Incorrect amounts will be corrected and refunded
• Unauthorized charges will be investigated and resolved promptly

7.2 Technical Issues

If you experience technical problems that prevent you from using the service:

• Contact support first - we'll work to resolve the issue
• If unresolved, refund may be granted regardless of 30-day period
• Service outages may extend the refund eligibility period

7.3 Fraudulent Activity

If your account was compromised or charges were made without your authorization:

• Report immediately to support@onesafepass.com
• We'll investigate and issue refunds for unauthorized charges
• We'll work with payment providers to prevent future fraud

8. What Happens After a Refund

8.1 Account Status

Once a refund is processed:

• Your paid subscription will be canceled
• You'll lose access to premium features
• Your account will revert to free tier (if available)
• Your encrypted data remains in your Google Drive

8.2 Your Data

Important information about your data after a refund:

• Not deleted: Your vault data stays in your Google Drive
• Still accessible: You can export your data before refund
• Re-subscribe anytime: Your data will still be there if you return

8.3 Re-subscribing

You're welcome to re-subscribe to OneSafe Pass at any time:

• No penalties for previous refunds
• Your previous data will still be accessible
• New 30-day money-back guarantee applies

9. Free Tier and Free Services

Note: OneSafe Pass offers free services that do not require payment. Our refund policy applies only to paid subscriptions and services. Free tier users can cancel their account at any time with no refund necessary.

10. Partial Refunds

We generally do not offer partial refunds for unused portions of a subscription period. Our refund policy is designed as an all-or-nothing 30-day guarantee. However, in cases of:

• Downgrades (switching from annual to monthly)
• Service disruptions
• Billing errors

We may consider prorated refunds or credits on a case-by-case basis.

11. Non-Refundable Items

The following are typically non-refundable:

• Services used in violation of our Terms of Service
• Accounts suspended or terminated for abuse
• Third-party services or integrations (subject to their own policies)
• Purchases made through third-party platforms (App Store, Google Play) - subject to their refund policies

12. Chargebacks

We encourage you to contact us before initiating a chargeback with your bank or credit card company. Chargebacks:

• Take longer to process than direct refunds
• May result in additional fees
• Could affect your ability to use our service in the future

We're committed to resolving any issues quickly and fairly. Please give us a chance to help before pursuing a chargeback.

13. Contact Us About Refunds

If you have any questions about our refund policy or need to request a refund, please contact us:

• Email: support@onesafepass.com
• Subject Line: "Refund Request" or "Refund Policy Question"
• Contact Form: Visit our contact page
• Response Time: 24-48 hours

14. Changes to This Policy

We may update this Refund Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by:

• Posting the updated policy on this page
• Updating the "Last Updated" date
• Sending an email notification for significant changes

Changes will not affect refund requests made before the update.

15. Governing Law

This Refund Policy is governed by the same terms as our Terms of Use and is subject to the laws of the jurisdiction in which OneSafe Pass operates.